Primeline Tools Inc. values its customers and respects their privacy.
By using the www.primelinetools.com website, you agree to the terms and conditions of Primeline Tools Inc.’s Policy. If our Policy changes in the future, we will notify our customers and website users of any such changes by posting an updated policy on our website. You are responsible for regularly reviewing this Policy and any changes thereto.
We may also collect certain non-personally identifiable information from you when you visit our website, such as the type of browser you are using (i.e.: Mozilla Firefox, Google Chrome, or Internet Explorer), the type of operating system (i.e.: Windows or MAC), the domain name of your Internet service provider and your entire query (if any) that was entered into a search engine which led you to the current site and any other "click stream" data. This information is stored in our log files. We use the non-personally identifiable information that we collect to rate and improve the design and content of our website and to enable us to personalize your experience.
What kind of information does Primeline Tools Inc. collect?
We may collect personal information from you when you save or otherwise provide your personal information to us, such as by setting up a user account and password, logging in as a registered user, searching for a product, making an order for a product, providing information in your account, communicating with us by phone, fax, or e-mail. As a result of these actions, you might supply us with personal information, such as your name, e-mail and postal addresses, phone number(s), credit card information, names of people to whom purchases have been shipped, including address and telephone numbers, product interest information and financial information.
For what purposes does Primeline Tools Inc. collect my information?
Primeline Tools Inc. may use your personal information to (i) process your order and to answer questions about the status of your order; (ii) maintain contact with you and provide you with ongoing personalized service; (iii) communicate with you (via e-mail or otherwise) and provide you with promotional materials and additional information regarding our products, services, surveys, promotions and special offers; (iv) help us learn more about your shopping preferences; and (v) conduct marketing and performance research, to assist us in measuring our customer service, benchmarking our performance and to help us improve service and product offerings. As provided below, you may always choose not to receive promotional materials or marketing information.
Does Primeline Tools Inc. share my information with third parties?
We do not give, sell or rent your personal information to any non-affiliated third parties. If you are a reseller or distributor we do not use the information provided to us concerning the (names, addresses, artwork, etc) for any commercial purposes and do not knowingly disclose this to any third party. However, in the event of a sale of all or substantially all of our business or another similar transaction, we may transfer or disclose your personal information to a purchaser or prospective purchaser, who may collect, use and disclose such information for the purposes of evaluating the proposed transaction or operating and managing the affairs of the acquired business, or for other purposes identified in this Policy.
We may transfer personal information to non-affiliated third parties for credit card processing pursuant to agreements that prohibit the third parties from using or disclosing the personal information other than for the purpose of processing and which impose security safeguards appropriate to the sensitivity of the information.
We reserve the right to disclose your personal information as required by law, in response to legal process and law enforcement requests, and as necessary to protect the property, interests and rights of Primeline Tools Inc. and the Primeline Tools Inc. Affiliates and our users.
How can I access or change my personal information or withdraw my consent, or make inquiries or complaints in relation to this Policy and Primeline Tools Inc.’s privacy practices?
Primeline Tools Inc. will ensure that the personal information it collects is as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used. You are entitled to request access to and correction of your personal information collected by us. In order to make such a request, or if you have any questions or to make any complaint in relation to this Policy and Primeline Tools Inc.’s privacy practices, please contact in writing to:
Primeline Tools Inc.
Unit#1, 3170 Orlando Dr
Mississuaga, ON L4V 1R5
If you have consented to the collection, use and/or disclosure of personal information as identified herein, please note that you can also withdraw your consent at any time by communicating with our privacy officer as provided above.
How long is personal information retained?
We will keep your personal information only as long as is reasonably necessary for the purposes described in this Policy or such longer period as may be required by applicable law.
How is personal information secured?
We have adopted appropriate measures to ensure the confidentiality of personal information and to safeguard personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification, in light of, among other things, the sensitivity of the information and the purposes for which it is to be used. Furthermore, each and every Primeline Tools Inc. employee, mandatory or agent must abide by this Policy.